Shipping & Returns

Shipping

We ship Monday through Thursday most of the year. During Peak Heat (May 15 to September 15) we ship Monday through Wednesday. We never ship on Fridays.

Orders placed by 2 PM Pacific on a ship day ship within one business day. Orders placed after the cutoff, or on a day we do not ship, go out on the next ship day.

Why we ship this way

We never want your bars sitting in a parcel locker, mailbox, or on a front porch over a hot weekend. Shipping early in the week helps your order arrive within the typical 2 to 3 business day delivery window and keeps every bar in the condition it was made to be eaten in. Thank you for understanding.

Returns & Exchanges

Due to the perishable nature of our products, we are unable to accept returns or exchanges.

However, your satisfaction matters to us. If you experience any issues with your order, please contact us at hello@marmels.com within 3 days of delivery and include your order number. Our team will review the issue and do our best to make it right.

Damaged in Transit

If your package arrives damaged, please contact us as soon as possible at hello@marmels.com

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the damaged product and packaging

  • The expiry date printed on the side of the individual bars

We will immediately open a trace with the courier. If the product is deemed not consumable, we will issue a replacement once the courier trace is completed.

Order Cancellations

Once an order has been processed, we are unable to cancel it.

Orders may begin processing immediately or up to 48 hours after they are placed. If you would like to request a cancellation, please email hello@marmels.com as soon as possible with your order number, and we will check the status of your order.